Careers

Full-Time
Compensation: $80,000 to $150,000 Yearly

Job Description

Plugz is seeking licensed electrical journeymen who have experience with residential electrical repairs and installations. You will strive to provide safe electrical systems for a variety of customers. At Plugz Electric we truly care about our employees, join our growing team!

Responsibilities:

• Assess electrical systems and perform diagnostics
• Use a variety of tools and techniques to repair and maintain electrical systems
• Use your knowledge to determine the best way to install new electrical systems
• Answer any questions that our customers may have about their electrical systems and components
• Ensure that you follow all safety requirements and OSHA guidelines while you work
• Install and repair electrical equipment and fixtures
• Perform routine maintenance on electrical wiring and systems

Qualifications:

• Licensed and familiar with codes and installation specs
• Experience in residential electrical service and installation
• Strong Problem solving and critical thinking skills
• Positive attitude and willingness to remain flexible in a fast-paced environment
• Valid Driver’s license

Part-Time
Compensation: $18 to $22 per hour

Job Description

Plugz Electric is a growing residential electrical company seeking a Part-Time Customer Service Representative to join our team! No electrical knowledge is necessary – we will train the right person!

You will be the first point of contact, providing outstanding customer service and ensuring a positive experience for our customers. You will play a critical role in managing customer inquiries, scheduling service appointments, and providing support to our technicians. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to our continued success and growth.

Responsibilities:

• Handle inbound calls, emails and texts
• Follow call scripting
• Properly schedule jobs with detailed notes
• Pull permits and schedule inspections
• Assist with other administrative tasks as needed

Qualifications:

• Positive and professional demeanor
• Excellent written and verbal communication skills
• Reliable and on time
• Willingness to learn
• Good organizational skills with ability to prioritize and multi-task
• Proficient computer skills

Full-Time
Compensation: $50,000 – $65,000 per year

Job Description

We are seeking a highly organized and customer-focused Dispatcher to join our electrical services team. The Dispatcher will be responsible for coordinating and dispatching electrical service technicians to residential job sites, ensuring timely and efficient service delivery. The ideal candidate will have excellent communication skills, the ability to prioritize tasks, and experience in a fast-paced, service-oriented environment.

Responsibilities:

• Dispatching Service Technicians: Coordinate and dispatch electrical technicians to job sites based on priority and technician availability.
• Scheduling Appointments: Receive and schedule service calls from customers, ensuring optimal routing and time management for technicians.
• Customer Communication: Communicate with customers regarding service status, updates, estimated arrival times, and rescheduling. Address and resolve customer inquiries or concerns in a professional manner.
• Job Tracking: Monitor technician locations and job statuses throughout the day, adjusting schedules as necessary to accommodate emergencies or last-minute changes.
• Work Order Management: Enter service requests into the company’s software system, ensuring all job details are accurate and up-to-date.
• Parts Coordination: Assist in tracking and coordinating the delivery of necessary parts and materials to job sites, ensuring technicians have what they need to complete the job.
• Maintain Technician Schedules: Keep track of technician availability, vacations, and sick leave, adjusting schedules accordingly to ensure service coverage.
• Problem Solving: Address service issues and emergencies as they arise, ensuring technicians and customers are informed and that solutions are implemented quickly.
• Administrative Support: Provide support to the service department with data entry, paperwork, and other administrative tasks as needed.

Qualifications:

• Experience: At least 2 years of dispatching experience, preferably in electrical services or a related service industry.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact professionally with both customers and technicians.
• Technology Proficiency: Proficiency in dispatching software, GPS tracking systems, and other related technology. Experience with CRM or work order management systems is a plus.
• Organizational Skills: Excellent organizational and time management skills with the ability to handle multiple tasks simultaneously in a fast-paced environment.
• Problem Solving Ability: Quick thinker with the ability to remain calm and make decisions under pressure.
• Customer Service: Strong focus on customer service, with the ability to resolve issues effectively and efficiently.

Preferred Qualifications

• Knowledge: Familiarity with electrical systems and terminology.
• Experience: Background in logistics or fleet management.
• Bilingual Skills: Fluency in multiple languages is a plus.

Working Conditions

• Office environment with regular communication via phone, email, and dispatching software.
• Occasional requirement to work after hours or on weekends to accommodate emergency service needs.

Salary & Benefits

• Competitive Salary: Based on experience ($50,000 – $65,000 per year).
• Comprehensive Benefits Package: Includes health, dental, and vision insurance.
• Paid Time Off: Includes holidays and vacation days.
• Career Advancement: Opportunities for growth within the company.
• 401(k) with Matching: Employer contribution to retirement savings.

Schedule

• Monday to Friday
• Weekends as needed

Experience

• Dispatching: 2 years (Required)